CURRENT STUDENT? LOGIN
OUR STORY
Great service isn't dependent on how you feel about your customers.
It's dependent on how you act in spite of how you feel.
OUR MISSION
Our mission is to ignite the spirit of compassion through service at long-term care communities throughout the nation.
OUR VISION
Our vision is to set the standard in high-quality service training across the nation and provide a program that is affordable and accessible to all.
OUR VALUES
Truth.
Honesty.
Kindness.
Love.
PETRA MARQUART
INTERNATIONAL SPEAKER, AUTHOR AND CUSTOMIZED PROGRAM DEVELOPER
Petra Marquart is an inspirational speaker who has received rave reviews at conventions and conferences around the globe. She is founder of See ME, Inc., a Minnesota-based company dedicated to helping long-term care communities deliver world-class service. To that end, she created ‘See ME: Customer Service Training in Compassionate Care’ specifically for long term-care providers with an emphasis on skilled-nursing and assisted-living communities.
She is listed in Who’s Who of American Women and the author of the best-selling book, The Power of Service: Keeping Customers for Life.
Petra has been a popular speaker at state Health Care Association conferences in Minnesota, Iowa, Tennessee, Kentucky, Kansas, Maine, South Dakota, Illinois, Idaho and New Mexico. In addition, she has spoken at conferences for the American Dental Association, American Cancer Society, American Express, American Nephrology Nurses Association, American Veterinary Association, Blue Cross/Blue Shield, Inc Magazine, International Refractive Surgical Conference in Munich, Germany, Mayo Clinic, USDA Food and Nutrition Services, Sanford Health Network, San Antonio Ophthalmic Symposium and IBM International Operations. (Full list at www.petramarquart.com)
Whether speaking on customer service, leadership, personal power or performance, Petra’s skilled stage presence comes, in part, from her experience working as a performer in Las Vegas with such stars as Elvis Presley, Tina Turner and some of the most recognized names in the world.
PETRA HAS SPOKEN ON CUSTOMER SERVICE FOR:
- Care Providers of Minnesota
- Kentucky Health Care Association
- Mayo Health System
- New Mexico Health Care Association
- Tennessee Health Care Association
- Maine Health Care Association
- Kansas Health Care Association
- Aging Services of Minnesota
- Minnesota Department of Human Services
How This Program Came To Life
If you have ever had to move a loved one from their home to a long-term care community, you know how emotional it can be.
When we drove our aunt, Junnis, from Fairmont to Rochester, tears flowed from the closing of her kitchen door to the opening of the door to the room she would now call home.
We had hoped to stay at a nearby hotel but kept the option open to stay with her in case she found the new surroundings overwhelming. We weren’t sure how she would cope as she was fragile and at times confused diminishing her ability to ask for help or express herself.
Soon after we arrived and had gotten her settled, a woman in bright scrubs came into the room, acknowledged us, then moved purposefully toward Junnis and extended her hand and said with genuine warmth, “Hello, Junnis, welcome to our community. My name’s Catherine and I’ll be taking care of you this evening.” Junnis smiled and nodded.
Catherine continued, “Well, I just have to tell you! You have the cutest haircut!” My aunt giggled shyly. Catherine then put her hand on Junnis’s shoulder and said, “You look like you like to have fun! I can’t wait to get to know you!”
We looked at each other and smiled because we knew we could spend the night relaxing at the hotel. Junnis was going to be okay. Catherine had seen her. Not just “another old woman with Parkinson’s,” but a person…a person with a “cute haircut!”
After writing customer service training programs for some of the most recognized companies in the country, I realized there was one more to write. So, I wrote See ME: Customer Service Training in Compassionate Care to ensure all of the Junnis’s in skilled-nursing and assisted-living communities will have ‘Catherines’ who see them as the unique individuals they are on their final journey home.
~ Petra Marquart
TRY A MODULE RISK FREE.
Sign up to receive a demo that will give you full access to all materials for Module 9, including quizzes, Participant Workbook pages and access to the Leader Guide.
