PROGRAM OVERVIEW
SEE ME: CUSTOMER SERVICE TRAINING IN COMPASSIONATE CARE
15 Modules
3.5 Continuing Education Hours
Designed specifically for long-term care communities
Appropriate for all staff at all levels
Easy-to-use and inspiring!
CLICK ON MODULE NAMES TO VIEW VIDEO SAMPLES
LEARN HOW TO:
• provide world-class care for your residents and peace of mind for their families
• inspire staff for a more engaged and dynamic workforce
• listen with your heart and communicate with compassion
IT'S OUR TOP PRIORITY TO:
• inspire your employees to perform at their best
• help you retain your star performers
• establish a culture steeped in love, kindness and understanding
MODULES:
Click on links to view video samples of each module.
- MODULE 1: Introduction
- MODULE 2: Defining Service
- MODULE 3: Why Service Matters, Part 1
- MODULE 4: Why Service Matters, Part 2
- MODULE 5: What Customers Expect
- MODULE 6: The Issue of Time
- MODULE 7: The Cornerstones of Service
- MODULE 8: Principle 1 – See ME
- MODULE 9: Principle 2 – Hear ME
- MODULE 10: Principle 3 – Talk with ME
- MODULE 11: Principle 4 – Respect ME
- MODULE 12: Principle 5 – Tell ME
- MODULE 13: Principle 6 – Calm ME, Part 1
- MODULE 14: Principle 6 – Calm ME, Part 2
- MODULE 15: Principle 6 – Protect ME
FEATURES AND BENEFITS:
- 3.5 CE Clock Hours available for administrators, licensed nurses and social workers
- 15 video-based learning modules ranging from 9 to 18 minutes in length
- Available in a Self-Study and Classroom format
- Use all the modules or choose the ones that best fit your organization
- Includes a customizable Participant Workbook and Leader Guide
- Quizzes are included in the Self-Study
- Discussion questions are included in the Classroom version
- Complimentary Success Guide to help you roll out the program
- Tracking and reporting for each learner (Self-Study only)
- Ability for organization to assign learners to the training (Self-Study only)
- Appropriate for all long-term care job levels and responsibilities
- Available to use online 24/7 or for your LMS
- One-time purchase – no renewal fees!
- Lifetime license
QUESTIONS? Contact US.
Learn How To:
• provide world-class care for your residents and peace of mind for their families
• inspire staff for a more engaged and dynamic workforce
• build skills to listen with your heart and communicate with compassion
Module Topics Include:
• Defining Service
• Why Service Matters
• The Issue of Time
• The Cornerstone of Service
• The 7 Core Principles of World-Class Service and Compassionate Care
Features and Benefits Include:
- Comprehensive Online Training
- 3.5 CE Clock Hours available for administrators, licensed nurses and social workers
- Appropriate for all staff and management, including non-direct caregivers
- 15 Modules with 3.5 hours of video content
- Participant Workbook, Leader Guide and Success Guide
- Self-guided quizzes
- Available 24/7
- Certificate of Completion
- Tracking and Reporting for Admins
- Customizable Classroom Materials
- One-time purchase – No renewal fee!
