Are you tired of filling in for your staff?
Is employee turnover wearing you down?
Are you worried about a low service rating on your Report Card?
You will learn:
• The 7 Core Principles of world-class service and compassionate care
• The impact of service on the overall happiness of residents, families and staff and steps you can take to enhance those relationships
• Skills to improve interpersonal relationships by listening with your heart and communicating with compassion
• What customers expect and how to exceed those expectations
• How to provide person-centered care and why it is essential for your success