PERSON-CENTERED CUSTOMER SERVICE
TRAINING PROGRAMS
3.5-Hour Course
Build a Service Culture in Which People Love to Work and Live
- 3.5 Hours
- 15 Modules
Video-based. Appropriate for all levels of staff. MerginG
the sustaining tenets of world-class service with the spirit of person-centered care.
The Program will…
- Create an environment where everyone feels safe and embraced for who they are
- Enhance the quality of service and create a service culture
- Put your service planning into action
- Limit complaints and actively address problems
- Give family members peace of mind.
Program Features
- 3.5 CEs/Clock Hours for administrators, licensed nurses and social workers
- 15 video-based learning modules ranging from 9 to 18 minutes in length
- Delivered online as an individual self-study or in a classroom format
- Use all the modules or choose the ones that best fit your organization
- Includes a customizable Participant Workbook and Leader Guide
- Quizzes are included in the individual self-study format
- Discussion questions are included in the classroom format
- Complimentary Success Guide to help you roll out the program
- Tracking and reporting for learners using the individual self-study format
- Appropriate for all long-term care job levels and responsibilities
- Available to use online 24/7 or for your LMS
- Filmed inside care communities using staff and residents as cast
WATCH A MODULE FOR FREE
$25/individuals • $15/employee if purchased for entire organization
• Discounts for organizations with 1000+
• Discounts for organizations with 1000+
View Module Samples:
Click on links to view video samples of each module.
- MODULE 1: Introduction
- MODULE 2: Defining Service
- MODULE 3: Why Service Matters, Part 1
- MODULE 4: Why Service Matters, Part 2
- MODULE 5: What Customers Expect
- MODULE 6: The Issue of Time
- MODULE 7: The Cornerstones of Service
- MODULE 8: Principle 1 – See ME
- MODULE 9: Principle 2 – Hear ME
- MODULE 10: Principle 3 – Talk with ME
- MODULE 11: Principle 4 – Respect ME
- MODULE 12: Principle 5 – Tell ME
- MODULE 13: Principle 6 – Calm ME, Part 1
- MODULE 14: Principle 6 – Calm ME, Part 2
- MODULE 15: Principle 7 – Protect ME
1-Hour Quick Prep
It also gives communities a chance to help employees struggling with
performance issues. Instead of trying to fill another employee vacancy, give them a chance to
do better.
- 1 Hour
- 10 Fasted-Paced Micro Sessions
Many new employees are hired and start work without sufficient training in critical service and interpersonal skills.
This is not only risky, but can lead to
mistakes, which can ultimately lead to bad
habits, which are hard to correct.
This one-hour session addresses the spirit
of person-centered care and gives
employees the tools to interact with
residents, their families and other
employees with clarity and compassion.
It also gives communities a chance to help employees who are struggling with
service and performance issues. Instead of creating another employee vacancy
you’ll need to fill, give them a chance to do better for their sake, as well as your
community’s.
Program Features
- 1 Clock-Hour/CE for administrators, licensed nurses and social workers
- Delivered online as an individual self-study
- Includes a customizable Participant Handout
- Exercises are included at the end of each session
- Includes a customizable Participant Workbook and Leader Guide
- Appropriate for all long-term care job levels and responsibilities
- Available to use online 24/7 or for your LMS (SCORM compliant)
- ***Price reduction ($5/learner) if commit to all new-hire training
- Purchase multiple seats in advance
- Certificate of Completion provided upon completion
WATCH A SEGMENT FOR FREE
1 hour • $10/learner
*Ask about our ‘Platinum Care Club’ discount program where you can train all your new hires for $5/person
Webinars and Classes
Created especially for leaders, administrators, directors or anyone in need of insights,
directions and suggestions on current critical topics or help to achieve their goals and
address their challenges. These sessions are brief, concise, and informative.
Current topics include:
- Dealing with Difficult Family Members - .5 CEU
- Preparing Employees to be at Their Best - .5 CEU
- Leading a Service-Based Organization -.5 CEU
- Maintaining Residents’ & Employees’ Self-esteem - .5 CEU
- The Impact of Service on Residents’ Well-Being - .5 CEU
- Bringing Your Heart and Humor to Leadership – 1 CEU
Program details:
- .5 and 1 Clock Hours available for administrators, licensed nurses, and social workers
- Video-based
- Delivered online as an individual self-study
- Includes a customizable Participant Tipsheet
- Appropriate for all long-term care leaders, directors, managers
- Available to use online 24/7 or for your LMS
- Certificate of Completion provided
- Sessions added continuously
