Customer Service Training
Bringing Service to Life In Care Communities
ENHANCE QUALITY CARE THROUGH QUALITY SERVICE
See ME: Customer Service Training in Compassionate Care
"THE BEST SERVICE TRAINING IN LONG-TERM CARE"
FOR SKILLED-NURSING AND ASSISTED-LIVING COMMUNITIES
- 15 video-based learning modules
- Available in Self-Study and/or Classroom format
- Customizable to fit your needs
- Includes Participant Workbook and Leader Guide
- Includes Success Guide for administrators
- Appropriate for all staff and management
- Individual tracking and reporting available
- Available to use online 24/7 or through your LMS
- Unlimited use
- Lifetime license – One-time purchase
EASY TO USE
We’ll do the training for you
REASONABLY PRICED
Sliding scale
WORLD-CLASS MATERIAL
EDUCATE YOUR EMPLOYEES IN COMPASSIONATE CARE
See ME is a video-based, service training program designed specifically for all levels of staff working in the long-term care industry.
It merges the sustaining tenets of world-class service with the spirit of compassionate care needed to maintain the dignity and respect of people as they continue on life’s journey.
Whether your organization is seeking training
- to prepare new hires before they start working
- for the entire staff to enhance their understanding of service
- for remedial training when problems arise
this program is perfect for you!
WATCH A MODULE FOR FREE
Sign up to receive a demo that will give you full access to all materials for Module 5, including quizzes, Participant Workbook pages and access to the Leader Guide.
MEET THE PROGRAM CREATOR – PETRA MARQUART
PETRA HAS WRITTEN CUSTOMER-SERVICE TRAINING PROGRAMS FOR SOME OF THE MOST RECOGNIZED ORGANIZATIONS IN THE COUNTRY. THE DEPTH OF HER EXPERIENCE HAS HELPED MAKE ‘SEE ME’ A WORLD-CLASS TRAINING EXPERIENCE.
Petra Marquart
CUSTOMER SERVICE EXPERT, AUTHOR, CUSTOMIZED PROGRAM DEVELOPER, INTERNATIONAL SPEAKER
Petra Marquart, CEO and Program Developer at See ME, Inc., is an inspirational speaker who has received rave reviews at conventions, conferences and meetings around the globe. In addition, she is the author of the best seller, The Power of Service: Keeping Customers for Life, and has created customer-service training programs for some of the most recognized companies in the world.
She is listed in Who’s Who of American Women and received a Bachelor of Arts degree in Communication from Metropolitan State University. She wrote and developed a video-based service training program for Sevita (formerly The MENTOR Network), an organization with 45,000-employees based out of Boston that provides housing for individuals with developmental challenges and brain injuries. She also wrote the service training program for Elim Care, a Minnesota-based, long-term care company with multiple skilled-nursing and assisted-living communities. In addition, she wrote and is featured in service training videos for Minnesota’s Senior Linkage Line and Metro Mobility. She has also served as a patient-satisfaction consultant to Mayo Clinic in Rochester, Minnesota.
This lifetime of experience has given Petra the rare opportunity to share her breadth of knowledge on service with the long-term care industry through See ME: Customer Service Training in Compassionate Care. It’s Petra’s vision that this program will enhance the spirit of care in service throughout the nation by being both affordable and accessible to all.
