Speaker
Conferences/Conventions
She is able to create electricity in the room!
David R. Wilson, Area HR Manager
Asia Pacific, 3M Company
“Petra took the microphone and within moments had the audience fully engaged using
her humor, customer-service expertise, and personal healthcare experience. She knew
what she was talking about, the audience knew it, and they all had a great time
together! Feedback included: “Wonderful, I enjoyed listening to her every word!” “She
was outstanding!” “Engaging, funny, meaningful and genuine.” “She moved me! Best
session of the day!” “She’s bright and a joy to listen to.”
Should the occasion arise, I would not hesitate to welcome her back to present at any
of our events. I encourage others to do the same!”
• New Hampshire Health Care Association
- Care Providers of Minnesota
- New York Health Care Association
- Mayo Health System
- New Mexico Health Care Association
- Tennessee Health Care Association
- Maine Health Care Association
- Kansas Health Care Association
- Aging Services of Minnesota
- Idaho Health Care Association
- Illinois Health Care Association
- North Dakota Health Care Association
- South Dakota Health Care Association
- West Virginia Health Care Association
- Minnesota Human Services
- New Hampshire Health Care Association
Key Topics Customized to Fit Your Needs
- See ME: Person-Centered Customer Service Training
- Leading a Service-Based Organization
- Dealing with Difficult Customer and Situations
- Bringing the Best Out of a Dispirited Staff
- Self-Esteem and its Impact on Performance
- Maintaining Quality Service During Change
- Keeping Your Workforce Engaged
- Compassionate and Clear Communication
We’ll Bring the Party to You!
Invite Petra to bring this learning to your community! She’ll address your issues, build on your
service ideals, and work with you to bring the best out of your staff every day in every situation.
- Does your staff provide person- centered service? Or know what it is?
- Does your staff communicate effectively when topics are difficult and emotions high?
- Are you attracting high-quality employees and ending the constant circle of employee turnover?
- Are you confident you will receive high ratings on your Report Cards?
- Is your reputation good enough to beat the new and emerging care communities?
If you answered no to any of these questions, it’s time to
deal with the issues before they become bad habits.
Let Petra share our person-centered service skills and
inspire your staff so they know what great service looks like
and how they can bring it to life every day!
She will:
- Assess your needs
- Customize the materials to address your unique goals and challenges
- Accommodate dates and times that work for your staf
- Deliver up to two 1-hour sessions in a day
