Our Story
Great service isn’t dependent on how you feel about your customers. It’s how you act in spite of how you feel.
OUR MISSION
Our mission is to ignite the spirit of person-centered care within long-term
care communities throughout the nation.
OUR VISION
Our vision is to set the standard in high-quality, person-centered service
training across the nation and provide a program that is affordable and
accessible to all.
OUR VALUES
Truth.
Honesty.
Kindness.
Love.
Great service isn't dependent on how you feel about your customers.
It's dependent on how you act in spite of how you feel.
OUR MISSION
Our mission is to ignite the spirit of compassion through service at long-term care communities throughout the nation.
OUR VISION
Our vision is to set the standard in high-quality service training across the nation and provide a program that is affordable and accessible to all.
OUR VALUES
Truth.
Honesty.
Kindness.
Love.
PETRA MARQUART
INTERNATIONAL SPEAKER, AUTHOR AND CUSTOMIZED PROGRAM DEVELOPER
Petra Marquart is an inspirational speaker who has received rave reviews at conventions and conferences around the globe. She is founder of See ME, Inc., a Minnesota-based company dedicated to helping long-term care communities deliver world-class service. To that end, she created ‘See ME: Customer Service Training in Compassionate Care’ specifically for long term-care providers with an emphasis on skilled-nursing and assisted-living communities.
She is listed in Who’s Who of American Women and the author of the best-selling book, The Power of Service: Keeping Customers for Life.
Petra has been a popular speaker at state Health Care Association conferences in Minnesota, Iowa, Tennessee, Kentucky, Kansas, Maine, South Dakota, Illinois, Idaho and New Mexico. In addition, she has spoken at conferences for the American Dental Association, American Cancer Society, American Express, American Nephrology Nurses Association, American Veterinary Association, Blue Cross/Blue Shield, Inc Magazine, International Refractive Surgical Conference in Munich, Germany, Mayo Clinic, USDA Food and Nutrition Services, Sanford Health Network, San Antonio Ophthalmic Symposium and IBM International Operations. (Full list at www.petramarquart.com)
Whether speaking on customer service, leadership, personal power or performance, Petra’s skilled stage presence comes, in part, from her experience working as a performer in Las Vegas with such stars as Elvis Presley, Tina Turner and some of the most recognized names in the world.
PETRA HAS SPOKEN ON CUSTOMER SERVICE FOR:
- Care Providers of Minnesota
- Kentucky Health Care Association
- Mayo Health System
- New Mexico Health Care Association
- Tennessee Health Care Association
- Maine Health Care Association
- Kansas Health Care Association
- Aging Services of Minnesota
- Minnesota Department of Human Services
How This Program Came To Life
Soon after we arrived and had gotten her settled, a woman in bright scrubs
came into the room, acknowledged us, then moved purposefully toward Junnis,
extended her hand and said with genuine warmth, “Hello, Junnis, welcome to
our community. My name’s Catherine and I’ll be taking care of you this
evening.” Junnis smiled and nodded.
Catherine continued, “Well, I just have to tell you! You have the cutest haircut!”
My aunt giggled shyly. Catherine then put her hand on Junnis’s shoulder and
said, “You look like you like to have fun! I can’t wait to get to know you!”
We looked at each other and smiled because we knew we could spend the
night relaxing at the hotel. Junnis was going to be okay. Catherine
had seen her. Not just “another old woman with Parkinson’s,” but a person…a
person with a “cute haircut!”
After writing customer-service training programs for some of the most recognized companies in the country, I realized there was one more to write.
So, I wrote See ME: Person-Centered Customer Service Training to ensure all of
the Junnis’s living in skilled-nursing and assisted-living communities will have
‘Catherines’ who see them as the unique individuals they are on their final
journey home.
~ Petra Marquart
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