UPCOMING EVENTS
THE POWER OF SERVICE TOUR
In-Person Learning Events
Are you tired of filling in for your staff?
Is employee turnover wearing you down?
Are you worried about a low service rating on your Report Card?
If yes, then enroll in this seminar today!
- If you are a leader, manager or supervisor…
- Join us and learn how to create world-class service for your residents, their families and your employees.
- Learn the 7 Core Principles of Service and how they are at the core of person-centric care, employee retention, and a community filled with compassion and kindness.
- Presentation + Q&A • Explore answers to your service challenges • Connect with other like-minded professionals
ARDEN HILLS
Tuesday, October 24
10:00 AM – 12:00 PM
10:00 AM – 12:00 PM
Trellis
1265 Grey Fox Road
Arden Hills, MN 55112
ANOKA COUNTY
Wednesday, November 1
10:00 AM – 12:00 PM
Springbrook Nature Center
100 85th Avenue NE
Fridley, MN 55432
BLOOMINGTON
Tuesday, November 7
10:00 AM – 12:00 PM
10:00 AM – 12:00 PM
Creekside Community Center
9801 Penn Avenue South
Bloomington, MN 55431
You will learn:
• The 7 Core Principles of world-class service and compassionate care
• The impact of service on the overall happiness of residents, families and staff and steps you can take to enhance those relationships
• Skills to improve interpersonal relationships by listening with your heart and communicating with compassion
• What customers expect and how to exceed those expectations
• How to provide person-centered care and why it is essential for your success
