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Learn how to create a setting in which people thrive and where compassion, concern and empathy abound.

WHAT YOU WILL LEARN:

-How to effectively lead using both your authority and influence to motivate performance.
-What employees expect from you and how to exceed those expectations.
-How your leadership paradigm and personal traits will govern your leadership success.

Registration Fee: $5.00
** Receive a FREE Tip Sheet **
when you register for this webinar.

30-minute session
0.5 Continuing Education Hours
Certificate available upon completion

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customer service in compassionate care

Image from our flagship training program, See ME: Customer Service Training in Compassionate Care

Employees have Expectations Too

Influential and inspirational leadership is a skill to be acquired, not a trait given to only a few. Leaders, when well-prepared and open to learning, can motivate and move people within their circle of influence to move mountains! In this session, Petra Marquart will share her insights as to what employees expect, how to create a culture where staff is inspired to provide great service, and how to create a setting in which people thrive and where compassion, concern and empathy abound.Unlike most organizations, long-term-care communities serve two primary customers at the same time: 1) residents, who are physically present and 2) residents’ families, who are often not present but always exist in the background. Family members, many of whom are already emotionally distressed about ‘sending their loved one away,’ are sometimes difficult for LTC organizations to deal with. In this session, Petra Marquart will discuss what families expect and how to manage those expectations, how to maintain quality relationships with family members even when things go wrong, and how to give staff the skills needed to deal with families effectively and compassionately.

What will we cover?

How to effectively lead using both your authority and influence to motivate performance.

What employees expect from you and how to exceed those expectations.

How your leadership paradigm and personal traits will govern your leadership success.

Petra Marquart
About the Presenter

Petra Marquart

Customer Service Expert, Author and International Speaker

Inspirational Speaker

CEO and Program Developer at See ME, Inc.

Author of the best seller, The Power of Service: Keeping Customers for Life

Petra Marquart, CEO and Program Developer at See ME, Inc., is an inspirational speaker who has received rave reviews at conventions, conferences and meetings around the globe. In addition, she is the author of the best seller, The Power of Service: Keeping Customers for Life, and has created customer service training programs for some of the most recognized organizations in the world.

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